Member Profile – Transaction Network Services, Inc. (TNS) Communications Market

As seen in the August 17, 2026 INCOMPAS eNewsletter.

Transaction Network Services, Inc. (TNS) Communications Market

Headquarters: Reston, Va.

communications.tnsi.com

 

Q: Please tell us about your company.

Since 1990, TNS has been a global leader in trusted communications, network transformation and information solutions, helping CSPs, enterprises and consumers exchange information with confidence. Backed by deep industry expertise and global reach, TNS enhances trust in communications while helping customers modernize and grow in an increasingly connected world. The company’s cloud-based platforms combine advanced call analytics, digital identity and numbering intelligence to help wireless and wireline CSPs detect and mitigate robocalls, strengthen fraud prevention and enable secure, branded customer engagement. TNS also delivers hosted cloud connectivity and enterprise voice security solutions, supporting organizations as they navigate an evolving threat landscape. Trusted by CSPs, enterprises and organizations around the world, TNS analyzes 1.9 billion daily call events to help keep networks, devices and applications connected and protected.

TNS has significantly expanded beyond its original transaction-routing services, now serving telecom CSPs, enterprises, healthcare, financial institutions, insurance providers and government organizations.

Key Milestones include:

Mid-1990s to early 2000s: Global expansion
Opened operations across Europe, Canada, Asia-Pacific, and Latin America, becoming a global communications infrastructure provider.

2009: Acquired VeriSign Communications Services Group
This was a major milestone that expanded TNS into carrier-grade signaling, roaming, messaging, and identity services. It significantly strengthened the Communications Market business.

2021: Became part of Koch Industries/Koch Equity Development
This expanded financial backing and strategic growth opportunities globally.

2022: Acquired AGNITY Global
Expanded intelligent networking, application server and telecom software capabilities.

2022–2025: Expanded trusted communications solutions
Increased investment in branded calling, call authentication, robocall mitigation, fraud prevention, digital identity and AI-driven analytics.

2024: Opened AI Labs Poland
Strengthened AI and analytics capabilities for telecom fraud detection and trusted communications.

2024-2026: Expansion of cloud and identity platforms, and integration of select iconectiv commercial solutions.

2025: Koch Equity Development (KED) acquired iconectiv after which they merged select iconectiv platforms to TNS, resulting in a broader product portfolio.

 

Q: Please tell us about the company’s leadership.

Mike Keegan, CEO, leads the company’s global strategy and ensures sustainable growth across all business units. As CEO, he oversees TNS’s core functions including network operations, sales, product development, engineering and overall corporate strategy. He plays a central role in guiding TNS’s direction across its communications, financial and payments markets, with a strong focus on expanding trusted infrastructure services and supporting global connectivity.

Seth Walton, General Manager, Communications Business, oversees overall strategy, business performance and growth across CSP and enterprise communications solutions. He is responsible for driving expansion in trusted communications, network services and digital identity solutions, as well as strengthening relationships with global telecom CSPs and enterprise customers.

Chris Rivera, CTO, Communications Business, leads technology strategy and engineering, focusing on developing and scaling TNS’s core communications infrastructure, including cloud platforms, AI-driven analytics and next-generation telecom technologies. His work centers on modernizing telecom systems and supporting secure, high-performance communications services for CSPs and enterprises.

Michael O’Brien, Executive Vice President, Product Management, oversees product strategy and development across the Communications Business portfolio. He is responsible for shaping new solutions, enhancing existing telecom and trusted communications products and ensuring alignment between customer needs and TNS’s innovation roadmap. His role includes driving product integration across signaling, identity and enterprise communications services.

John Haraburda, Product Lead, TNS Call Guardian®, leads product development for TNS Call Guardian®, a key trusted communications and robocall mitigation solution. He focuses on improving caller authentication, fraud prevention and spam protection technologies used by CSPs and enterprises.

 

Q: Where do you provide services?

TNS operates globally and provides services in more than 60 countries with over 30 international offices.

  • Regions include North America, Europe, Asia-Pacific and Latin America
  • Countries with offices/operations include the United States, United Kingdom, Canada, Ireland, France, Spain, Italy, India, Japan, Australia, Singapore, Malaysia, Philippines, Brazil, South Korea, Thailand and Hungary

The TNS Communications Business provides telecom infrastructure, trusted communications, fraud prevention, identity verification, network modernization, routing, numbering, analytics and enterprise voice solutions for CSPs and enterprises.

 

Q: What types of products and/or services does your company offer?

Numbering Intelligence

(provides authoritative phone number intelligence and data)

  • Toll Free Database
  • TruNumber Finder
  • TruNumber Portability
  • TruNumber Protect
  • TruNumber Routing

Routing Optimization

(offers centralized routing administration & directory services that help carriers route traffic efficiently & ensure accurate rating and billing)

  • Carrier Network Routing Directory (NRD)
  • Telecom Routing Administration (TRA)

Roaming & Signaling

(enables carriers to manage roaming services, such as network connectivity and real-time call record exchange)

  • Data Services Roaming Hub
  • Diameter Signaling
  • GPRS Roaming Exchange
  • IPX Connectivity
  • Roamer Control
  • Roamer Data Exchange
  • Roamer View
  • Roaming Hub
  • Sponsored Roaming

Network Operations & Management

(streamline carrier network operations, management and modernization to improve operational efficiency and reduce complexity)

  • Hosted Cloud Connect
  • ISUP TCAP
  • TDM Link Replacement (TLR)
  • TruNumber Gateway
  • TruOps Common Language
  • TruReach Toll-Free 8MS
  • Voice Transit

Fraud Prevention

(protects voice and messaging from fraud, spam and spoofing by authenticating callers, verifying brands and providing reputation-based call/text filtering)

  • Branded Calling
  • Call Guardian
  • Enhanced Caller ID
  • Spoof Protection
  • Text Guardian
  • TN Reputation Monitoring/TN Insights
  • TruReach Certify
  • TruReach Intel

CAS Digital TransformationSuite

(a suite of carrier network tools that help carriers modernize their networks)

  • Application Development Environment (ADE)
  • Communication Application Server (CAS)
  • Defend
  • FlexYcharge
  • IN Evolution

Q: Who are your target customers?

The TNS Communications Business primarily serves CSPs, enterprises, regulators and organizations that require secure, scalable and trusted communications infrastructure.

Customers include:

Numbering Intelligence:

  • NPC in Greece, South Africa, UAE, Chile, Argentina, India, Malaysia, Vietnam
  • Inteliquent

Routing Optimization:

  • AT&T

Roaming & Signaling

  • NTT Docomo

Network Operation & Management:

  • AT&T

Fraud Prevention:

  • United Healthcare

Case studies of our solutions include:

Common Language:

Spoof Protection:

Branded Calling:

TruNumber Protect:

 

Q: What are the biggest challenges that your company faces and how is it overcoming them?

The communications industry faces a threat environment that is evolving faster than ever. AI is now being weaponized by bad actors to generate more convincing spoofed calls, deepfake voice attacks and automated scam campaigns at a scale and speed that outpaces traditional defenses. At the same time, TNS is leveraging AI to fight back, using AI-driven analytics and machine learning through platforms like TNS Call Guardian to identify fraudulent call patterns. The challenge is staying ahead of adversaries who are using the same tools.

As the industry shifts to 5G, cloud-native architectures and IP-based networks, CSPs must modernize without disrupting the carrier-grade availability, reliability and service levels that their customers depend on. TNS helps make that transition manageable through solutions like Hosted Cloud Connect, which allows CSPs to migrate from legacy Time-Division Multiplexing networks to scalable IP-based infrastructure through a low-risk, phased approach, without sacrificing performance or continuity.

Cost pressure is another reality. Infrastructure, energy and human resource costs are rising for CSPs and enterprises alike. TNS addresses this directly by offering Infrastructure-as-a-Service solutions that reduce operational overhead, eliminate the burden of managing complex network infrastructure in-house and allow customers to focus resources on growing their business rather than maintaining it.

Finally, the regulatory landscape around robocall mitigation, call authentication and outbound communications compliance continues to intensify globally. TNS helps CSPs and enterprises navigate requirements from the FCC and other regulators through solutions that provide authoritative, real-time telephone number data, STIR/SHAKEN call authentication and automated compliance support, so customers can operate with confidence and minimize legal exposure.

 

Q: What sets you apart from other companies?

The TNS Communications Business brings unmatched expertise in building, operating, securing, managing and evolving telecom infrastructure on a global scale, and has done so for decades. TNS understands the intricacies and complexity of how networks function, interconnect and evolve, making the complex comprehensible for the CSPs, enterprises and organizations that depend on them. That deep, hands-on knowledge of the inner workings of global telecom, including the interoperability challenges, the technological impacts on networks and the regulatory demands, is what has kept people connected, businesses running and commerce flowing for more than 30 years.

TNS operates in more than 60 countries and processes over 1.9 billion call events daily, giving it access to large-scale telecom data and analytics capabilities that few competitors can match. This scale, combined with decades of carrier-grade infrastructure expertise, allows TNS to deliver end-to-end managed solutions that help customers reduce operational complexity and modernize their networks more efficiently than standalone software alternatives.

TNS is a global leader in robocall mitigation, branded calling and caller authentication. As robocalls and spoofing continue to increase globally, telecom CSPs and enterprises rely on TNS to improve trust in voice communications, reduce fraud and help ensure regulatory compliance, including through deep experience with STIR/SHAKEN and evolving digital identity frameworks.

TNS’s long-standing relationships with major telecom carriers, wireless providers and enterprises worldwide reflect the trust the industry places in TNS as a mission-critical partner, not just a vendor. Through continued investment in acquisitions, AI and cloud-based telecom services, TNS helps its customers stay ahead as the communications industry evolves toward 5G, cloud-native infrastructure and digital identity solutions.

 

Q: How is the evolving communications marketplace impacting your business model?

The communications industry is undergoing its most significant transformation in decades, and TNS is at the center of it. Digital transformation, 5G expansion, cloud migration, AI and escalating fraud risks are reshaping how CSPs, enterprises and consumers connect and communicate. TNS has evolved its business model to lead in the areas where this transformation is most acute: trusted communications, identity intelligence, advanced analytics and cloud-based telecom infrastructure.

The erosion of trust in voice communications is one of the most pressing challenges facing the industry today. Spoofing, phishing and relentless robocall campaigns have made consumers and businesses increasingly wary of unknown calls. TNS is directly addressing this by expanding its branded calling, call authentication, fraud prevention and reputation analytics capabilities to help restore confidence in every interaction.

At the same time, the industrywide shift to cloud-native infrastructure and 5G is accelerating demand for the modernization services TNS has built over decades. As CSPs retire legacy systems in favor of flexible, scalable architectures, TNS provides the carrier-grade connectivity, signaling, routing and hosted communications solutions that make that transition possible.

Phone numbers have also become a critical form of digital identity, used every day for customer verification, authentication and engagement. TNS has responded with significant investment in identity intelligence, AI-driven analytics and trusted caller technologies that help CSPs and enterprises verify communications, strengthen brand authority and reduce fraud.

Furthermore, regulatory pressure around robocall mitigation, telecom fraud and call authentication continues to intensify globally. As a deeply established telecom infrastructure and compliance services provider, TNS is well positioned to help CSPs and enterprises meet evolving requirements with confidence.

 

Q: Have you recently acquired new customers? Entered new markets? Added new services/products? 

As fraud and customer expectations evolve, TNS is focused on strengthening the voice channel from end to end.

For enterprises, that means restoring trust and improving answer rates through the TNS Branding and Call Authentication Suite, which includes Spoof Protection, Telephone Number Reputation Monitoring and Enterprise Branded Calling. TNS continues to invest in and expand this suite as the threat landscape and customer needs evolve.

TNS Hosted Cloud Connect enables CSPs to migrate from legacy TDM networks to scalable, IP-based architectures through a low-risk, phased approach. Built on TNS’s global, carrier-grade backbone, it reduces operational overhead while enabling new revenue-generating services across Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) platforms, with built-in network redundancy and analytics capabilities. The result is faster time to market, simpler day-to-day operation and a more resilient network foundation.

 

Q: How long have you been an INCOMPAS member?   

TNS has been an active member of INCOMPAS for approximately 10 years. We joined the association because of its strong commitment to advancing the telecommunications industry and fostering collaboration among CSPs, technology providers, policymakers and industry stakeholders.

As a telecom software platform solutions provider, TNS values INCOMPAS as a trusted source of industry insight, education and advocacy. Our work is focused on IP communications, call authentication, digital identity, robocall mitigation and fraud prevention across the communications ecosystem. INCOMPAS provides valuable information, policy updates and industry perspectives that help us stay ahead of emerging challenges and continue delivering solutions that support the integrity and security of telecommunications networks.

Beyond policy advocacy, our membership provides significant value through networking opportunities with CSPs, partners and industry leaders. INCOMPAS creates a forum for meaningful collaboration on critical industry issues, enabling us to exchange best practices, understand evolving regulatory requirements and identify opportunities for innovation.

We also benefit from access to educational programs, working groups and discussions on emerging technologies and market trends. These resources help ensure that our solutions remain aligned with industry needs while supporting our customers’ efforts to enhance network security, improve customer trust and drive digital transformation.

Overall, INCOMPAS membership helps TNS remain engaged, informed and connected, allowing us to better serve the telecommunications industry while contributing to the advancement of a more secure, trusted and innovative communications ecosystem.

 

Q: How have you benefited from INCOMPAS membership? 

Our INCOMPAS membership has provided significant value by helping TNS build and strengthen relationships throughout the telecommunications ecosystem. The association brings together CSPs, technology companies, policymakers and industry experts, creating opportunities for meaningful engagement with organizations that are critical to our business and our customers.

One of the greatest benefits has been the ability to establish and deepen strategic partnerships. Through INCOMPAS events, committees and working groups, we have developed relationships with industry leaders who share our focus on IP communications, call authentication, digital identity, trust and safety and fraud prevention. These connections have led to valuable business discussions, collaboration opportunities and partnerships that help us better serve the industry.