Published in the March 17, 2025, issue of the INCOMPAS eNewsletter.
Intermedia Cloud Communications
Sunnyvale, Calif.
Q: Please tell us about your company history.
Intermedia was founded in 1993 with a vision to provide businesses with reliable, secure and scalable communication and collaboration solutions. Initially focused on email and web hosting services, the company quickly recognized the growing need for integrated cloud-based communication tools and evolved to meet those demands.
Over the years, Intermedia has expanded its portfolio to offer a full suite of cloud communications, collaboration, and contact center solutions, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). With over 150,000 business customers and 7,500 channel partners globally, our mission remains the same: to deliver easy-to-use, secure and highly reliable communication solutions that empower businesses to work better from wherever.
Key Milestones:
- 2000 – Became the first company to launch Hosted Exchange Email Service
- 2011 – Became the world’s largest independent provider of Hosted Exchange.
- 2015 – Expanded into UCaaS with the launch of Intermedia Unite®.
- 2018 – Launched Intermedia Contact Center, expanding into CCaaS.
- 2016-2024 – Earned 8 J.D. Power Certifications for outstanding customer service and support.
- 2020 – Selected by NEC, a global technology leader, as the exclusive cloud provider for its UNIVERGE BLUE® cloud communications platform, further broadening our global reach.
- 2021 – Launched Unite for Microsoft Teams integration, making it easier for businesses to adopt Teams without sacrificing advanced UCaaS features.
- 2023 – Launched Intermedia Proprietary Archiving, delivering built-in compliance, security, and data retention solutions.
- 2023 – Introduced Intermedia SPARK AI, adding AI-powered analytics, automation, and customer engagement tools to our platform.
- 2024 – Expanded into the Service Provider industry, enabling telecom and broadband providers to deliver branded cloud communication solutions to their customers.
- 2024 – Assumed NEC’s North America cloud communications accounts, strengthening our position as a leader in seamless, all-in-one UCaaS and CCaaS.
With 99.999% uptime Service Level Agreements (SLAs), enterprise-grade security, AI-enhanced features and integrated compliance solutions, Intermedia empowers businesses and partners worldwide with tools designed to drive productivity, efficiency and revenue.
Q: Please tell us about your company’s leadership.
Intermedia’s success in the cloud communications industry is driven by a team of seasoned executives who bring extensive experience and strategic vision to the organization. Key members of Intermedia’s leadership team include:
Michael Gold – Chairman & CEO
Michael leads Intermedia’s strategic vision and overall business growth, ensuring the company remains at the forefront of AI-driven, integrated cloud communications. Under his leadership, Intermedia has expanded its UCaaS, CCaaS, security, and compliance offerings, strengthened its partner-first approach, and established strategic partnerships, including its exclusive collaboration with NEC. With a focus on innovation, operational excellence, and customer success, Michael continues to drive Intermedia’s leadership in the cloud communications market.
Jason Veldhuis – Chief Financial Officer
Jason manages financial strategy, corporate development, and investments, ensuring Intermedia’s continued growth, profitability and strategic expansion.
Jonathan McCormick – COO & CRO
Jonathan oversees operations and revenue growth, ensuring that Intermedia’s partner-first strategy, AI-powered solutions, and integrated platform deliver value to businesses worldwide.
Irina Shamkova – Chief Product Officer
Irina leads product strategy and innovation, driving the continuous evolution of Intermedia SPARK AI, UCaaS, CCaaS, archiving and compliance solutions to meet the needs of businesses and partners.
Andrew Gachechiladze – Chief Technology & Product Development Executive
Andrew oversees engineering and software development, driving AI-powered innovation, security enhancements and seamless integrations across Intermedia’s cloud platform.
Scott Anderson – Chief Marketing Officer
Scott leads global marketing, brand strategy, business demand, and channel growth, positioning Intermedia as a leading UCaaS and CCaaS provider recognized by CRN, PC Mag and Forbes.
Jonathan Levine – Chief Technology Officer
Jonathan directs technology infrastructure and security, ensuring Intermedia’s AI-driven, high-reliability platform delivers 99.999% uptime SLAs, built-in security and advanced automation.
Urvashi Sheth – Chief Customer Officer
Urvashi leads customer experience and partner support, ensuring Intermedia maintains its J.D. Power-certified reputation for best-in-class service and support.
Collectively, this leadership team drives Intermedia’s mission to provide intelligent, innovative, reliable, and secure cloud communication solutions, empowering businesses to connect, collaborate, and take care of customers better from wherever.
Q: Where do you provide services?
Intermedia delivers cloud communication solutions across North America, Europe and other international markets, helping businesses transition to the cloud with ease.
- North America – Serving SMBs, enterprises, and service providers with AI-powered UCaaS and CCaaS, offering bilingual solutions in Canada and locally compliant services.
- Europe – Expanding our partner ecosystem to provide localized, regulation-compliant solutions.
- Global Expansion – Growing strategic partnerships to deliver cloud-first, AI-enhanced, and fully integrated communication solutions worldwide.
Through our partner-first approach, we enable service providers, MSPs, and resellers to deliver branded cloud communication solutions, expanding their market reach and revenue potential.
Q: Who are your customers?
Intermedia’s target customer base spans small and medium-sized businesses (SMBs), service providers and large enterprises across various industries. We provide cloud-based communication solutions that meet the needs of businesses with diverse operations. Prominent partners/customers include Astound Broadband, Voys, L.A. County Health, UFC Gym, Lids, Health Canada and tens of thousands more. Detailed case studies are available on our website.
Q: What are the biggest challenges that you face and how are you overcoming them?
Intermedia stays ahead of evolving market demands by continuously investing in AI, automation, and seamless integration. Intermedia SPARK AI enhances efficiency, customer interactions, and decision-making, while our partner-first approach empowers MSPs, VARs and telecom providers with flexible, revenue-generating solutions. Built-in archiving, fraud detection and AI-powered analytics simplify compliance and security, ensuring businesses can confidently transition to the cloud with a fully integrated, future-ready communications platform.
Q: What sets you apart from other companies?
Intermedia delivers a fully integrated UCaaS, CCaaS, and Archiving platform, eliminating the need for multiple providers while enhancing productivity, security, and business intelligence. As the first in the industry to offer a seamless UC + CC + Archiving solution for Microsoft Teams, we enable businesses to streamline compliance, analyze trends, and uncover new opportunities without leaving their collaboration environment. Intermedia SPARK AI automates workflows, enhances customer interactions, and delivers actionable insights, while advanced AI-powered analytics and security features help businesses identify communication patterns, optimize operations, and proactively mitigate risks. With a partner-first approach, we empower MSPs, VARs, and telecom providers to deliver branded, revenue-generating solutions, backed by 99.999% uptime SLAs, enterprise-grade security and J.D. Power-certified support – all within a single, scalable platform.
Q: How is the evolving communications marketplace impacting your business model?
The shift toward cloud-based, subscription-driven communications is accelerating demand for seamless, AI-powered solutions that unify collaboration, customer engagement and compliance. Businesses need automation and analytics to improve efficiency and make smarter decisions, while service providers seek scalable, revenue-generating opportunities. Intermedia continues to lead with integrated innovations like AI-driven automation, enhanced archiving for compliance and deeper platform integrations. By continually evolving our partner-first approach, we empower businesses to adapt, scale and stay competitive in an increasingly digital world.
Q: Tell us about your company’s growth.
Intermedia continues to expand its global presence, partner network, and product offerings to meet evolving business needs. Our entry into the European market, including partnerships with companies like Voys, has broadened access to UCaaS and CCaaS solutions in the region. Growth in our service provider partner network is enabling more businesses to deliver customized, branded cloud communication solutions. At the same time, we’re enhancing our platform with AI-driven customer engagement tools, advanced security features, and compliance-focused integrations, ensuring businesses, no matter their location, size or industry, have the technology they need to operate efficiently and securely.
Q: How long have you been an INCOMPAS member?
Intermedia has been a proud member of INCOMPAS for several years. We joined the association to stay at the forefront of policy advocacy, network with like-minded businesses, and gain insights into industry trends and regulatory developments. INCOMPAS provides an invaluable platform to connect with potential partners, learn from other industry leaders, and advocate for the policies that support a thriving, competitive communications marketplace.
Q: How have you benefited from INCOMPAS membership?
Our INCOMPAS membership has significantly contributed to our growth, particularly in the areas of networking and strategic partnerships. Through INCOMPAS events and advocacy efforts, we’ve been able to connect with new potential customers and partners, gaining deeper insights into the latest market trends and best practices. Additionally, the association has provided us with access to exclusive policy updates, allowing us to navigate regulatory changes more effectively and ensure our products remain compliant and competitive.