Communications Data Group
Champaign, Ill.
www.cdg.ws
Q: What does your company do and how long has it been in operation?
Established in 1970, Communications Data Group (CDG) provides smart data solutions: CABS, billing, mediation, customer care, plant, trouble, service activation manager, e-care, workflow management and third-party financial, mapping and facilities management products, business consulting and hosted back-up services. Online and licensed options are available.
Q: To what do you attribute your company’s success in the communications industry?
CDG’s success is primarily based on its ability to gauge industry trends, employ technology, application designs and an experienced staff to persistently meet billing challenges, and to build solid customer relationships.
Q: What have been the biggest obstacles your company has faced in the marketplace?
The ever-changing telecom environment as service providers try to keep pace with technology and customer requirements.
Q: What do you see as your greatest challenges going forward?
Uncertainty with regard to industry policies and consumer trends.
Q: What have been some of your company’s most recent achievements (new customer wins, new service/product deployment, etc.)?
CDG recently completed an upgrade of its billing system to a Web-based product and is currently completing implementation of upgraded dashboard and reporting mechanism and contract management. We are adding support for non-telecom related services and resale of wireless services. And we just implemented our most recent CABS release in compliance with all industry standards.
Q: Why is it important for your company to be a INCOMPAS member?
INCOMPAS provides CDG access to a marketplace beyond the traditional LEC environment and provides rewarding opportunities to meet potential customers at the INCOMPAS events.